Last updated October 2026
Refund policy
Draft for review — this wording has not yet been approved by Omimi Farms and may change.
Because we sell food, we can't take back opened products — but if something is wrong with your order, we'll put it right.
Damaged, missing or wrong items
Tell us within 48 hours of delivery with your order number and a photo. We'll send a replacement or refund the affected items, including delivery if the whole order was affected.
Cancelling an order
You can cancel for a full refund any time before your order is out for delivery. Contact us as soon as possible.
Change of mind
Unopened products in their original condition can be returned within 7 days; return delivery is at your cost.
How refunds are paid
Refunds go back to your original payment method through Paystack. Banks usually take 5–10 working days to show the money in your account.
Contact
Email hello@omimifarms.com, or reach us on WhatsApp — see our contact page.